Effective Date: February 28, 2026
At DormMunch, we want to ensure you have a great experience. Since we facilitate the delivery of fresh items from our restaurant partner, our refund policy is designed to be fair to both our customers and our producers.
1. Order Cancellation
- Grace Period: You may cancel your order for a full refund within 5 minutes of placing it through the app.
- After Preparation: Once the restaurant partner has begun preparing your items, the order can no longer be canceled, and no refund will be issued.
- Courier Dispatch: If a courier has already been assigned and is en route to the restaurant partner, delivery fees are non-refundable.
Note: Because we deal with perishable food items, we cannot accept returns once an order has been successfully delivered.
2. Eligibility for Refunds or Credits
We will review refund requests on a case-by-case basis in the following scenarios:
- Missing Items: If an item you paid for is missing from your delivery.
- Incorrect Order: If you received an item different from what was ordered.
- Non-Delivery: If your order never arrives (and the delay was not due to an incorrect address provided by the user).
- Quality Concerns: Issues regarding food quality should be reported within 2 hours of delivery for investigation with our restaurant partner.
3. Refund Processing Time
Approved refunds are processed immediately. However, it may take 5 to 10 business days for the funds to appear in your bank account or on your credit card statement, depending on your financial institution's processing times. All refunds are issued via our payment partner, Stripe.
4. How to Request a Refund
To request a refund or credit, please contact our support team with your order number and a brief description of the issue: